Shift Computer Solutions is a leading provider of I.T. Solutions throughout greater Brisbane.

Dodgy ISP charging for complaining.

10.20.08 Posted in News by

I just got wind of a local Brisbane based ISP which had as part of its terms of service a fee for clients who were so aggrieved that they needed to take their complaint to the TIO.

crn.com.au has a writeup about it, the company and it’s director have been fined. I think a better punishment would have been to force the company to pay any costs incurred by its current clients to switch to a different provider, which seems like what the unhappy customers would want.

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